News

Charging station fee changes

We would like to inform you that as of Tuesday, 1 March 2022, Hrvatska elektroprivreda will start charging for the EV charging service at publicly available ELEN charging stations located off highways.

The EV charging price list can be downloaded from the link below.

Charging

Download the ELEN app and create a user account:

 
 
QR code scanning mode
  1. Click the “Start charging” button in the app and scan the QR code for the desired charging connector.
  2. Confirm pre-authorization for the charging session. Pre-authorization is HRK 400.00 for DC connectors and HRK 250.00 for AC connectors. 
  3. Connect the charging connector to you car and start the session. After the completion of the charging session, the calculation and payment is carried out, after which the bank cancels the reservation of pre-authorized funds.
  4. The green dot on the lightning button indicates an ongoing active session. Clicking said button will allow you to select the additional "Current session" option where you can see session details (data is refreshed every 60 seconds). This is where you also end the session by clicking the "Stop" button.

Manual selection mode
  1. Click the “Map” button in the app and find and select the desired charger.
  2. Click the arrow button in the bottom right corner to open the list of available connectors.
  3. Click the “Select” button for the connector you wish to use.
  4. Confirm pre-authorization for the charging session. Pre-authorization is HRK 400.00 for DC connectors and HRK 250.00 for AC connectors.
  5. Connect the charging connector to you car and start the session. After the completion of the charging session, the calculation and payment is carried out, after which the bank cancels the reservation of pre-authorized funds.
  6. The green dot on the lightning button indicates an ongoing active session. Clicking said button will allow you to select the additional "Current session" option where you can see session details (data is refreshed every 60 seconds). This is where you also end the session by clicking the "Stop" button.
 
For Huawei phone users:
  1. Visit https://elen.hep.hr/
  2. In the upper right corner click on a small green icon in order to switch to ELEN web app where you can register an account and gain access to the charging station map.
  3. Manually find and select the desired charger on the map, then click “charge now”. The app will take you to the ELEN connectors page where you choose desired connector by clicking the “select” button.
  4. Confirm pre-authorization for the charging session. Pre-authorization is HRK 400.00 for DC connectors and HRK 250.00 for AC connectors.
  5. Connect the charging connector to you car and start the session. After the completion of the charging session, the calculation and payment is carried out, after which the bank cancels the reservation of authorized funds.
  6. The green dot on the lightning button indicates an ongoing active session. Clicking said button will allow you to select the additional "Current session" option where you can see session details (data is refreshed every 60 seconds). This is where you also end the session by clicking the "Stop" button.
Note:
Funds reserved by pre-authorization serve as payment insurance and are cancelled after the session has been ended, ie after the calculation and payment of the session has been made. Pre-authorized (reserved) funds are not paid on the service provider’s account. The cancellation timeframe of pre-authorized (reserved) funds depends solely on your bank. The reservation of pre-authorized funds is usually cancelled within a few hours, but it can also take up to several days.

 
Please pay attention to the type of the charger you are using. 
For DUCATI AC chargers please follow the steps below:
  1. Since the plugs are locked, scan the QR code or press the "Select" button of the desired plug first.
  2. The charger will show „Molim pričekajte potvrdu kartice“ or "Card confirmation, please wait" (the word "card" is the obsolete default wording, it is using the app).
  3. After a short signal sound, the message „Molim priključite kabel“ or "Please insert cable" appears - the cable, which you have already inserted in the vehicle, should be plugged in the charger in this step.
  4. The screen will then show the message „Desni/lijevi priključak u pripremi“ or "Right/left plug getting ready" for about 10 seconds after which the charging session will commence.
  5. The charging session is ended via the app. Then unlock you vehicle then unplug the cable from the charger first and then, and only then, unplug the cable from the vehicle.

Starting from 24.1.2022. charging at highway locations requires payment. Starting from 1.3.2022. charging at all locations will require payment. You can download the charging price list at the following link.

The Terms of Use can be downloaded here.

Pre-contractual notice can be downloaded here.



To report a fault on the charging station please contact: elen@hep.hr or +385 1 6288 680

If you wish to receive information on the changes regarding the use of ELEN charging stations, please enter your e-mail address.

Disclaimer: In order to make connectors availabile to other EV users as much as possible, the price list and tariffs include the item "Connector occupancy fee" which activates the end and calculation of the charging session not only by ending the energy transfer (vehicle full and/or using the mobile app), but by physical disconnection of EV from the charging point.  

Locations

Info

Connector types:

ELEN uses three connector types – Type 2, CCS and CHAdeMO. Check your EV connector and the availability of connector types on the charging station you are planning to use. Available connectors can be seen on our map of EV charging stations.
  • Type 2 (Mennekes)AC Charging
  • Type 4 (CHAdeMO)DC Charging
  • CCSDC Charging

Battery & Range Management

EV range depends on the battery. Battery capacity may be reduced in very cold or very hot weather, and the charging method may affect its life. To increase its use quality and duration, follow the advice below:
 
1. Do not leave the battery at 100% capacity for any longer period of time. Lithium-ion batteries produce the best results when charged between 30% and 90% of its capacity. Charging up to 100% as well as the battery being discharged to a level below 20-30% of its capacity may reduce battery capacity and life. This does not mean that you should never fully discharge the battery. However, it is recommended not to leave it at the above stated harmful capacities for a prolonged period of time.
 
2. Pay attention to weather conditions. The battery works best at temperatures between -6 and 30°C. Some batteries are adjusted to very hot environment, and some have a battery thermal management program. We recommend the use of such programs, provided your car has one. We also recommend that you park your car in the garage during winter instead of leaving it outdoors, and in the shade during summer instead of leaving it exposed to the heat.
 
3. Implement special driving modes. Some driving modes may increase the vehicle range.
 
4. Charge the batteries by using brakes – whenever possible, bring your vehicle to a stop by braking slowly and continuously instead of braking suddenly. That way, more energy is transferred to the batteries and they are charged more efficiently.

About us

HEP's ELEN charging station network consists of publicly available EV charging stations with a separate measuring point, uniform consumption monitoring meeting all technical and communication standards and protocols.

Ultra-fast DC charging stations have two standardized connectors (Chademo and CCS) and own charging cables.

AC/DC charging stations have three standardized connectors (Mode 3 Type 2 for AC charging, Chademo and CCS for DC charging) and own charging cables.

Each AC charging station has two standardized 22 kW Mode 3 Type 2 connectors requiring the user's cable.

In addition to its own investment in the ELEN network of public charging stations, HEP also participates in EU co-financed projects.

For more information about EU projects download PDF

Download

News

Charging station fee changes

We would like to inform you that as of Tuesday, 1 March 2022, Hrvatska elektroprivreda will start charging for the EV charging service at publicly available ELEN charging stations located off highways.

The EV charging price list can be downloaded from the link below.

Charging station fee introduced

We would like to inform you that as of Monday, 24 January 2022, Hrvatska elektroprivreda will start charging for the EV charging service at publicly available ELEN charging stations at the following locations:
 
  • A1 Motorway: Vukova Gorica, Brinje Istok, Brinje Zapad, Janjče Istok, Janjče Zapad, Zir Istok, Zir Zapad, Kozjak Jug, Kozjak Sjever, Nadin Jug, Nadin Sjever, Prokljan Jug, Prokljan Sjever and Rašćane Gornje.  
  • A2 Motorway: Lepa Bukva  
  • A3 Motorway: Spačva, Babina Greda, Dragalić Jug, Gradna Jug, Gradna Sjever, Novska Jug, Novska Sjever, Križ Jug, Križ Sjever, Rastovica, Lučko Jug and Lučko Sjever.  
  • A4 Motorway: Ljubeščica Istok and Ljubeščica Zapad.  
  • A6 Motorway: Cernik and Lepenica Sjever.  

The EV charging price list can be downloaded from the following link.

Terms of use changes

Starting from 30th of June 2021, the ELEN smartphone app is required in order to initialize a charging session on ELEN chargers via scanning the QR code placed on the charger or by manually selecting the desired charger in the app.

The app is available for Android and iOS.