News

Terms of use changes

Starting from 30th of June 2021, the ELEN smartphone app is required in order to initialize a charging session on ELEN chargers via scanning the QR code placed on the charger or by manually selecting the desired charger in the app.

The app is available for Android and iOS.

Charging remains free until further notice.

Charging

Download the ELEN app and create a user account:

 
 
Manual selection mode
  1. Find and select the desired charger on the map in the app.
  2. Click on the arrow button in the bottom right corner to open the list of available connectors.
  3. Click the "Select“ button for the connector you plugged into your vehicle in order to initiate the charging session.
 
QR code scanning mode
  1. Click on the lightning button in the bottom right corner. A new button will appear that enables you to scan a QR code so click on it too.
  2. Scan the QR code for the desired connector on the charging station.
  3. The green point on the lightning button indicates an ongoing active session. Clicking on the button will allow you to select "Current session" option where you can see the session details (data is refreshed every 60 seconds). This is where you end the session too, by clicking on the "Stop" button.
For Huawei phone users:
  1. Visit https://elen.hep.hr/
  2. In the upper right corner click on a small green icon in order to switch to ELEN web app where you can register an account and gain access to the map of chargers.
  3. Manually find and select the desired charger on the map, then click on „charge now“ („napunite sada“). The app will take you to ELEN connectors page where you initiate the charging session by clicking the „select“ („odaberi“) button.
 
Please pay attention to the type of the charger you are using. In most cases you connect the cable to the vehicle and follow the instructions above. You end the session in the app, and the cable is released by unlocking the vehicle, after which you can pull the cable out.

The exception are DUCATI AC chargers. Please follow the steps below when using these chargers:
  1. Since the plugs are locked, scan the QR code or press the "Select" button of the desired plug first.
  2. The charger will show „Molim pričekajte potvrdu kartice“ or "Card confirmation, please wait" (the word "card" is the obsolete default wording, it is using the app).
  3. After a short signal sound, the message „Molim priključite kabel“ or "Please insert cable" appears - the cable, which you have already inserted in the vehicle, should be plugged in the charger in this step.
  4. The screen will then show the message „Desni/lijevi priključak u pripremi“ or "Right/left plug getting ready" for about 10 seconds after which the charging session will commence.
  5. The charging session is ended via the app. Then unlock you vehicle then unplug the cable from the charger first and then, and only then, unplug the cable from the vehicle.

The use of ELEN charging stations is free of charge.

To report a fault on the charging station please contact: elen@hep.hr or +385 1 6288 680

If you wish to receive information on the changes regarding the use of ELEN charging stations, please enter your e-mail address.

Locations

Connectors and battery

Connector types:

ELEN uses three connector types – Type 2, CCS and CHAdeMO. Check your EV connector and the availability of connector types on the charging station you are planning to use. Available connectors can be seen on our map of EV charging stations.
  • Type 2 (Mennekes)AC Charging
  • Type 4 (CHAdeMO)DC Charging
  • CCSDC Charging

Battery & Range Management

EV range depends on the battery. Battery capacity may be reduced in very cold or very hot weather, and the charging method may affect its life. To increase its use quality and duration, follow the advice below:
 
1. Do not leave the battery at 100% capacity for any longer period of time. Lithium-ion batteries produce the best results when charged between 30% and 90% of its capacity. Charging up to 100% as well as the battery being discharged to a level below 20-30% of its capacity may reduce battery capacity and life. This does not mean that you should never fully discharge the battery. However, it is recommended not to leave it at the above stated harmful capacities for a prolonged period of time.
 
2. Pay attention to weather conditions. The battery works best at temperatures between -6 and 30°C. Some batteries are adjusted to very hot environment, and some have a battery thermal management program. We recommend the use of such programs, provided your car has one. We also recommend that you park your car in the garage during winter instead of leaving it outdoors, and in the shade during summer instead of leaving it exposed to the heat.
 
3. Implement special driving modes. Some driving modes may increase the vehicle range.
 
4. Charge the batteries by using brakes – whenever possible, bring your vehicle to a stop by braking slowly and continuously instead of braking suddenly. That way, more energy is transferred to the batteries and they are charged more efficiently.

About us

HEP's ELEN charging station network consists of publicly available EV charging stations with a separate measuring point, uniform consumption monitoring meeting all technical and communication standards and protocols.

Ultra-fast DC charging stations have two standardized connectors (Chademo and CCS) and own charging cables.

AC/DC charging stations have three standardized connectors (Mode 3 Type 2 for AC charging, Chademo and CCS for DC charging) and own charging cables.

Each AC charging station has two standardized 22 kW Mode 3 Type 2 connectors requiring the user's cable.

In addition to its own investment in the ELEN network of public charging stations, HEP also participates in EU co-financed projects.

For more information about EU projects download PDF

Download

News

Terms of use changes

Starting from 30th of June 2021, the ELEN smartphone app is required in order to initialize a charging session on ELEN chargers via scanning the QR code placed on the charger or by manually selecting the desired charger in the app.

The app is available for Android and iOS.

Charging remains free until further notice.